In addition to hiring and training the best people, we have also given them the best tools in the support industry.


Our support software provides critical information to the technician before they even begin the call.

 

We are also able to track calls for specific recurrences and for call duration, and automatically escalate calls that either cannot be resolved initially, or cannot be resolved in an appropriate time-frame.

 

All of this plays a role in improving internal communication on customer issues and a significantly higher rate of First Contact Resolution.

 

If you have any questions or problems, please contact us.