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Don't hesitate to call or email ICS. Any questions or concerns you may have are important to us.

Call

In-house Sales:

  • Phone:
    800.642.9396

     

  • Fax:
    610.881.8100

Support Center:

NEW!  Live Chat:

  • 8 am - 8 pm Eastern M-F
     

NEW!  Text "ICS":

Email Help Desk:

Call: 

  • Phone:
    800.246.3469
    610.881.8000

     

  • AUS:
    03 8652 1207

     

  • Fax:
    610.881.8110

Call Center Hours:
Open 7 Days a Week!

  • Mon to Fri:
    7:30 am - 10 pm (EST)

     

  • Saturday:
    8 am - 10 pm (EST)
     

  • Sunday:
    8 am - 8 pm (EST)

Email

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Locations

ICS Corporate Headquarters:

  • Innovative Control Systems Inc.
    81 Highland Ave.,
    Suite 300,
    Bethlehem, PA 18017

ICS Parts Pick-Up/ Equipment Repair:

  • Innovative Control Systems Inc.
    ATTN: Production & Warehouse
    16 S. Commerce Way
    Bethlehem, PA 18017

RMA Numbers For Custom Shipping Labels

Did technical support already give you an RMA number?
 

  • Format your custom shipping label as follows:

    Innovative Control Systems
    ATTN: RMA ########-####
    16 S. Commerce Way
    Bethlehem, PA 18017

     

RMA Warning: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

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