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Don't hesitate to call or email ICS. Any questions or concerns you may have are important to us.


In-house Sales:

  • Phone:


  • Fax:

Support Center:

NEW!  Live Chat:

  • 8 am - 8 pm Eastern M-F

NEW!  Text "ICS":

Email Help Desk:


  • Phone:


  • AUS:
    03 8652 1207


  • Fax:

Call Center Hours:
Open 7 Days a Week!

  • Mon to Fri:
    7:30 am - 10 pm (EST)


  • Saturday:
    8 am - 10 pm (EST)

  • Sunday:
    8 am - 8 pm (EST)


*All fields are required.

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ICS Corporate Headquarters:

  • Innovative Control Systems Inc.
    81 Highland Ave.,
    Suite 300,
    Bethlehem, PA 18017

ICS Parts Pick-Up/ Equipment Repair:

  • Innovative Control Systems Inc.
    ATTN: Production & Warehouse
    16 S. Commerce Way
    Bethlehem, PA 18017

RMA Numbers For Custom Shipping Labels

Did technical support already give you an RMA number?

  • Format your custom shipping label as follows:

    Innovative Control Systems
    ATTN: RMA ########-####
    16 S. Commerce Way
    Bethlehem, PA 18017


RMA Warning: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

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