Our customer service infrastructure is in place to provide top-rate support.
Customer Service and Diagnostics
Innovative Control Systems provide unmatched customer service available to help you understand how to use, service and diagnose your Auto Sentry flex. Thousands of these units are currently deployed, each capable of handling hundreds of transactions per hour. They are designed with sophisticated simplicity in mind, to be serviced easily by your non-technical car wash staff members.
- User Educational Tools
- Comprehensive user manuals and documentation.
- Device-level training videos.
- Service Unit Screen
- Terminal balances screen to see current, real-time cash totals.
- Offers complete diagnostics for each device.
- Routine maintenance interface done at the touch screen for everyday servicing.
- Event Logs
- Terminal and server event logs track all terminal activity for deep-dive issue resolution.
- Server Alerts
- Configurable email alert system keeps you informed of interruptions.
- An automatic popup alerts with problem identification for service event or system errors.
- Call Center
- ICS Customer Support adopted the ITIL© standards for resolving client issues.
- The ITIL process is based on three-tiered service-level management system.
- Calls are taken based on a triage within established time standards for resolution.