Innovative Control Systems (ICS)., icscarwashsystems.com Education Center


The Education Center provides a wide range of tools designed to help you operate your car wash sites efficiently and effectively: from simple maintenance tips for your payment terminal, to videos that offer valuable car wash management techniques, to a comprehensive eLearning training program that will help you use WashConnect to its fullest potential. ICS’s Education Center gives you the tools to get the job done!


Video Training Series


Watch Security & Auditing

Overview

From historic sales data to employee files to customers' personal information and credit card security, Tunnel Master gives you peace of mind with complete system security.

Watch Security & Auditing Overview (Adobe Captivate Presentation)

Cash Management

Overview

The Cash Management system was designed to help meet the needs of a modern car wash site. The Cash Management systems tracks every move your cash makes, by quantities and denominations.

If you're still using a paper-based system, or a series of complex spreadsheets to track your cash inflows and outflows, then it's time to take a look at what the Tunnel Master Cash Management system can do for you.

For today's modern car wash operator, it's the only effective way to track cash sales and cash movement on a daily basis.

Topics covered

  • Education Center for Innovative Control Systems The Old Way: Attended Shifts
  • Education Center for Innovative Control Systems Today's Reality: Unattended Shifts
  • Education Center for Innovative Control Systems Reconciliation Issues
  • Education Center for Innovative Control Systems Cash Management System Components

Watch Security & Auditing Overview (Adobe Captivate Presentation)

Cash Management Training
Begin Cash Management Training (Adobe Captivate Presentation)

Chemical and Utility Costs

Overview

Most operators can tell you how much they spend on rent, or a 55 gallon drum of wheel cleaner, but do they really know how much it costs them to wash a vehicle, and from there, how many vehicles they need to wash per month to break even?

If they are utilizing all of the tools in their Tunnel Master Management System, they can. And not just chemicals, our analysis also measures utility and labor costs to assist you in making those critical decisions of scale.

Watch Chemical & Utility Costs Overview (Adobe Captivate Presentation)

Customer Tracking

Overview

With Tunnel Master Customer Tracking, you've got the tools to identify customers, increase volume and drive bottom line earnings.

Seven different promotional programs are available, including frequent car and customer discounts, bonus points, and punch cards. Target the customers who are visiting the wash infrequently, and make them loyal customers.

Watch Customer Tracking Overview (Adobe Captivate Presentation)

Labor Management

Overview

Use the integrated time clock. Display the labor analysis statistically and graphically. Compare the required staffing to actual staffing. Track the hours by department.

Topics covered

  • Education Center for Innovative Control Systems Introduction
  • Education Center for Innovative Control Systems Labor is Your Largest Controllable Expense
  • Education Center for Innovative Control Systems Optimized Staffing vs. Minimum Staffing
  • Education Center for Innovative Control Systems Labor Percentage
  • Education Center for Innovative Control Systems Labor Efficiencies
  • Education Center for Innovative Control Systems Profit Centers
  • Education Center for Innovative Control Systems Labor Management System Capabilities
  • Education Center for Innovative Control Systems Time Clock Reports
  • Education Center for Innovative Control Systems Performance Reports

Watch Labor Managment Overview (Adobe Captivate Presentation)

Labor Managment Training Modules

  • Education Center for Innovative Control Systems Lesson 1: Labor Management Overview
  • Education Center for Innovative Control Systems Lesson 2: Management Standards
  • Education Center for Innovative Control Systems Lesson 3: Employee Configuration
  • Education Center for Innovative Control Systems Lesson 4: Time Clock Operations
  • Education Center for Innovative Control Systems Lesson 5: Time Clock Reporting
  • Education Center for Innovative Control Systems Lesson 6: Hourly Breakdown
  • Education Center for Innovative Control Systems Lesson 7: Projection Analysis
  • Education Center for Innovative Control Systems Lesson 8: Performance Gauge
  • Education Center for Innovative Control Systems Lesson 9: Configuration

Begin Labor Management Training (Adobe Captivate Presentation)

Sales & Marketing at the Auto Sentry

Overview

Ask any sales expert and they will tell you one of the most valuable elements to success in any business is a consistent sales and marketing message. It is estimated that the average consumer in the U.S. sees over 3,000 ads per day. If your message is inconsistent, how can you expect anyone to differentiate it from the 2,999 others?

Topics covered

  • Education Center for Innovative Control Systems Sales And Marketing Strategy
  • Education Center for Innovative Control Systems Creating a Marketing Message
  • Education Center for Innovative Control Systems Combining a Marketing Message with Service Offerings
  • Education Center for Innovative Control Systems Implementing a Strategy with Smart Sales Technology
  • Education Center for Innovative Control Systems Welcome Videos
  • Education Center for Innovative Control Systems Wash Clubs, Fundraisers & Time-Sensitive Pricing
  • Education Center for Innovative Control Systems Daily Reporting and Historical Sales Analysis

There are three basic steps that you need learn to convey your message consistently
Watch Sales & Marketing at the Auto Sentry flex Overview (Adobe Captivate Presentation)

Sales and Marketing at the Auto Sentry flex Training
Lesson 2: Using Custom Buttons (Adobe Captivate Presentation)

Sales Management

Overview

You're all too familiar with the symptoms. Year-to-year volume is dropping, not rising like it used to. Your ticket average is stagnant. Customers either aren't buying extra services, or they're buying only the low-dollar extras. So your greeters aren't very motivated to earn commissions.

It's a cycle you can't seem to break. Sales are down, therefore commissions are down, and consequently your greeters are not performing. What do you do?

Topics covered

  • Education Center for Innovative Control Systems Identifying the Problem
  • Education Center for Innovative Control Systems Improving Sales
  • Education Center for Innovative Control Systems Components of the Sales Management System
  • Education Center for Innovative Control Systems Seeing the System in Action
  • Education Center for Innovative Control Systems On-going Reporting Tools to Manage and Evaluate Sales Performance

Watch Sales Management Overview (Adobe Captivate Presentation)

Theft Control

Overview

One of the biggest challenges facing small business owners is controlling employee theft. Recent studies show that employee theft accounts for an average loss of 6% of gross revenue; equaling over $25 Billion in 2008.

While the Tunnel Master Theft Control system cannot help you hire honest people, it does install strict theft controls, and has comprehensive wash auditing capabilities. In short, it will keep them honest.

Watch Overview Presentation (Adobe Captivate Presentation)

Education Center, icscarwashsystems.com

Web Help For WashConnect®

This onboard help tool provides users with detailed answers to any WashConnect question. Simply click on the Web Help button conveniently located at the top right of each WashConnect screen to access easy-to-understand, step-by-step directions that will help you unlock the full power of WashConnect.

Web Help for WashConnect by Innovative Control Systems (ICS)., icscarwashsystems.com
Click Here For Web Help V1.4.5


Education Center, icscarwashsystems.com

eLearning Car Wash Training System
For WashConnect®

Experience the online training tool that provides owner/operators of both Full Service and Express car washes with an in-depth knowledge of WashConnect®, the industry's leading multi-site car wash management solution.