The concept for Innovative Control Systems (ICS) began in 1981 when Kevin Detrick purchased a defunct car wash in Stroudsburg, PA. After developing a number of innovative solutions that helped streamline operations and improve profitability at his own car wash he founded ICS, and in 1988, began marketing those products to fellow car wash operators throughout the Northeast.
Over the past 30 years Kevin's keen insights in the areas of process control, software management, and equipment automation have resulted in numerous ground-breaking products that have been sold to ICS's 15,000+ car wash sites in 32 countries spread across 5 continents. In addition, ICS has achieved many important milestones recently, including:
Now after more than 30 years of developing the car wash industry's leading technology, ICS's mission remains the same:
INCREASED VOLUME & IMPROVED THE BOTTOM LINE WHILE MAINTAINING OUR FULL SERVICE BUSINESS!
After thoroughly considering the options, we decided on the Auto Sentry Express Pay Station for a dedicated express exterior lane at our existing full-Service carwash. The customer response has been overwhelmingly positive, and we've increased volume and improved the bottom line while maintaining our full service business. With this addition to our facility, we deliver a valuable service option for our loyal customers, while attracting new customers who prefer an express wash.
- Jerry Miller (Past President of the SCWA/Current ICA board of Directors), Jerry's Express
ONE OF THE BEST DECISIONS I MADE WAS TO INSTALL THE ICS AUTO SENTRY!
I have been an owner/operator of a full service carwash since 1984. One of the best decisions I made was to install the ICS Auto Sentry and convert to a flex service business model. On busy days, I can wash cars as fast as they arrive, and on slow days, I do not have the large labor burden. The ICS Auto Sentry terminals have been reliable and easy for my customers to learn and use... the system has exceeded my expectations. This is why I would not hesitate to tell another operator to convert.
-Doug Rieck, Manahawkin Magic Wash, Manahawkin NJ
THE WBC HAS BEEN A GREAT ADDITION. WE NO LONGER WORRY ABOUT DAMAGES!
The WBC has been a great addition for controlling our car wash equipment. By adding the pickup bed sensor we no longer worry about damages from our top washer and dryers. We are actually able to use the WBC to control and manage almost everything on site with the power management features.
-Kevin Hendricks, Marc-1 Car Washes, Birmingham AL
HAS OPENED NEW OPPORTUNITIES FOR EXPANDED PROFITABLE GROWTH!
I would say that ICS, more than any other car wash computer company has opened new opportunities for expanded profitable growth to my multi profit site, including tunnel, In-bay automatic and self service bayswith all their diversified products. I have 5 TNC bay controllers with the ability to accept credit cards, which have added 15% to my monthly revenue per bay.
-Dennis O'Shaughnessy (Owner), Glenmont Car Wash, Glenmont NY
ICS IS AWESOME!
ICS has been awesome and I am so grateful that we chose them to do our first project. From the sales department to the technical support team, it is great to know somebody has your back.
-Jerry Umstead (Owner), Sudz in a Bucket Car Wash, Souderton PA
OUR CUSTOMERS LOVE THE WASH CLUB PROGRAMS!
Our customers love the club programs. We have multiple sites and they can visit any one of our washes and qualify under the same club program. It really makes it convenient for our clientele.
In addition, the guaranteed monthly revenue from recurring monthly billing helps with the cash flow.
-Al Rogers (Manager), Shammy Shine Car Wash, Milford NJ
I'm impressed with ICS's Entrance & Exit Management System, and their new Digital Menu. These innovative products provide functionality that will help car wash owners differentiate their wash from the competition.
- Joe Muscarella, WNY Carwash Systems
I HAVE BEEN PLEASED BEYOND MY WILDEST DREAMS!
I met Cory after purchasing ICS Pay Stations for my carwash. I was extremely fortunate that Cory was the graphic designer selected to do my artwork for the Pay Station screens. This was my first occasion to ever need a graphic designer, so I went into this venture virtually clueless about what it takes to create a unique, attention grabbing screen for my Pay Stations. Having absolutely no artistic ability, I conveyed to Cory, as best I could, the concept of the car wash, just knowing I had failed, miserably, at doing so, to the point I dreaded previewing the files Cory would be sending to me.
Within 2 days, he had emailed me his design and I was absolutely blown away! Not only was his design totally awesome, it far exceeded all expectations I had for a 2.3 million dollar business! I was so impressed with his work that, after a nationally known sign company failed, miserably, at graphic design for my other signage, I contacted Cory and pleaded with him to do all of the graphics for Houndstooth Express Car Wash. Since ICS was just before starting a graphic service, Cory's supervisor agreed to let me be his first customer! Now, all of my signage matches and the theme and color scheme is carried throughout my business. Any entrepreneur knows that aesthetics is as important as the business itself. You see, it didn't matter how much money I had spent building this business because if the public viewed the signage as unprofessional, they would think even less of what they could expect regarding the quality of service we offered.
Now, each time Cory emails me a new file to review, my heart rate goes through the roof because I know what I'm about to see will be more than fabulous! I have been pleased beyond my wildest dreams with the wrap-around service provided by Cory and ICS. If you need signage and realize that the PERFECT graphic and theme is imperative for creating that first impression for your customers, it's Cory and ICS - Hands down!
- Dianne Guthrie, Houndstooth Express Car Wash, Tuscaloosa, AL
THANK YOU SO MUCH FOR THE EXCELLENT TRAINING!
We thank Jessy, Adam, Mike, and Kevin very much for the excellent training you provided to us yesterday while we visited the ICS complex. It was a little over a two-hour drive, but it was well worth it because you reinforced things we already knew and taught us things we did not know before. This will be of tremendous benefit when we have emergencies and are down, perhaps now some of the issues can be resolved without having to call for support.
We liked your method of classroom training and discussion and then the visual and hands-on with the equipment. We also enjoyed the trip to the Sparkle Car Wash, what an amazing operation and prototype. Thank you for providing lunch for us as well. We enjoyed your company and the time of socialization together. We especially enjoyed your tremendous enthusiasm for what you do and your willingness to go over anything that was needed and provided time for questions. It was evident you love your job and it came through in your teachings and interactions. The training was awesome, you were amazing, and we left with a good feeling of accomplishment. We enjoyed our time together, and we hope to see you in Nashville. Thank you!
- Bill & Betty Davis, Bear Car Wash
ICS SERVICES, SUPPORT AND TECHNOLOGY IS UNPARALLELED TO ANY OF THE COMPETITORS!
For over 30 years, I have been involved in numerous businesses, including owning several car washes. ICS services, support and technology is unparalleled to any of the competitors in the industry.
Last week, my server was disabled and I was completely out of business. ICS repaired my server, installed new software, and I was up and running with in a day!! All the technicians and support staff were a '10+'. The support staff answered all my questions professionally, suggested new operating methods to avoid the same situation, and were patient and pleasant throughout the entire process.
For me and my businesses there is only one choice, ICS.
- Gus Stamoutsos, Fairfield Hand Car Wash