Don't hesitate to call or email ICS. Any questions or concerns you may have are important to us.

For Car Wash Regional Sales, Contact an ICS Representative Directly by Territory. Click on location.

Contact ICS


Regional Sales

Brad Metcalf
Northeast & Canadian Territory 

Jeff Wizer

Midwest Territory

Rob Wingard

Southeast Territory

Lenny Cavalier

Western Territory

International Sales

Rob Deal
Vice President International


Petroleum Sales

Tom Bagnara
Director of Petroleum Sales North America

Kristy Smith
National Retail Petroleum Market


ICS In-house Sales:

  • Phone: 800.642.9396

  • Fax: 610.881.8100

ICS Support:

  • Phone: 800.246.3469 - or - 610.881.8000

  • AUS: 03 8652 1207

  • Fax: 610.881.8110

ICS Support Call Center Hours:
Open 7 Days a Week!

  • Mon to Fri: 7:30am to 10:00pm (EST)

  • Saturday: 8:00am to 10:00pm (EST)

  • Sunday: 8:00am to 8:00pm (EST)




ICS Corporate Headquarters:

  • Innovative Control Systems Inc.
    81 Highland Ave.,
    Suite 300,
    Bethlehem, PA 18017

ICS Parts Pick-Up/ Equipment Repair:

  • Innovative Control Systems Inc.
    ATTN: Production & Warehouse
    16 S. Commerce Way
    Bethlehem, PA 18017

RMA Numbers For Custom Shipping Labels
Did technical support already give you an RMA number?

  • Format your custom shipping label as follows:

    Innovative Control Systems

    ATTN: RMA ########-####
    16 S. Commerce Way
    Bethlehem, PA 18017

RMA Warning: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

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ICS Corporate Headquarters

Innovative Control Systems Inc.
81 Highland Ave., Suite 300,
Bethlehem, Pennsylvania 18017
United States

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