Contact ICS, Innovative Control Systems located at 81 Highland Ave., Suite 300, Bethlehem, Pennsylvania 18017
top of page

Don't hesitate to call or email ICS. Any questions or concerns you may have are important to us.

Call

In-house Sales:

  • Phone:
    800.642.9396
     

  • Fax:
    610.881.8100

Support Center:

NEW!  Live Chat:

  • 8 am - 8 pm Eastern M-F
     

NEW!  Text "ICS":

Email Help Desk:

Call: 

  • Phone:
    800.246.3469
    610.881.8000
     

  • AUS:
    03 8652 1207
     

  • Fax:
    610.881.8110

Call Center Hours:
Open 7 Days a Week!

  • Mon to Fri:
    7:30 am - 10 pm (EST)
     

  • Saturday:
    8 am - 10 pm (EST)
     

  • Sunday:
    8 am - 8 pm (EST)

Email

*All fields are required.

Are you a car wash...

Your email has been submitted.

Locations

ICS Corporate Headquarters:

  • Innovative Control Systems Inc.
    81 Highland Ave.,
    Suite 300,
    Bethlehem, PA 18017

ICS Parts Pick-Up/ Equipment Repair:

  • Innovative Control Systems Inc.
    ATTN: Production & Warehouse
    16 S. Commerce Way
    Bethlehem, PA 18017

RMA Numbers For Custom Shipping Labels

Did technical support already give you an RMA number?
 

  • Format your custom shipping label as follows:

    Innovative Control Systems
    ATTN: RMA ########-####
    16 S. Commerce Way
    Bethlehem, PA 18017
     

RMA Warning: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

bottom of page