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Online Live Chat


Have a quick question? Our online chat system will allow you to quickly and easily get the help that you need. Live chat is typically available Monday thru Friday between 8AM and 5PM EST.

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Live chat is currently unavailable.

NOTICE: Online chat representatives are not able to offer technical support at this time.



Please don't hesitate to call us. Any questions you may have are important. ICS customer service is here for you.

ICS has great customer support
Sales Phone:(800) 642-9396
Support Hours (EST):
Weekdays:7:30AM - 9PMSaturday:8AM - 7PM
Site Down:Everyday until midnight Sunday:8AM - 5PM
Support Phone:(800) 246-3469
(610) 881-8000
Support (AUS):03 8652 1207
Sales Fax:(610) 881-8100
Support Fax:(610) 881-8110

Please check out our territory map by representative if you would like to contact your sales person directly.



Please fill out the form below as completely as possible to expedite your request.
* Denotes required fields

1. Where would you like to send your question?

Please allow 24 hours for our system to deliver your message to the correct recipient. If you require immediate attention please call.

Support: (800) 246-3469
Sales: (800) 642-9396

2. Information about your request.

3. Please enter your question.



WARNING: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

Our mailing address is:

Innovative Control Systems
1349 Jacobsburg Road
Wind Gap, PA 18091

Did technical support already give you an RMA number? You can replace the # signs with the RMA number and format your custom shipping label as follows:

Innovative Control Systems
ATTN: RMA ########-####
1349 Jacobsburg Road
Wind Gap, PA 18091


ICS welcomes current and prospective customers to stop in and tour our facility. ICS also offers free on site training classes for our current customers. Please contact ICS technical support to schedule a tour or enroll in our training classes.

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