It all starts with our people.


ICS is dedicated to customer service Every member of our support services staff is rigorously trained on our products, their underlying technologies, and industry specific problem solving strategies.

 

We hire the best and the brightest technicians, primarily for their customer service skills. Then, we provide extensive classroom training by our in-house training staff. This is followed up with a course in the production department actually building the equipment. Having firsthand knowledge of how our components are manufactured, allows the technician to respond to higher level technical issues that might arise.

 

Lastly, we send our technicians into the field to set-up the equipment. Operating in a real world environment provides the insight and understanding that only comes from actual experience. Only when this training regimen has been completed are the technicians added to the support pool.

 

Please contact us if you have any questions or problems.