Welcome to our World Class Call Center!


Our experienced and dedicated team of technicians and development engineers provides comprehensive technical support from our U.S. Support Center. We do not use 3rd party technical support. All support call requests are completed in-house.

 

Please contact us if you have any questions or problems.

 

ICS Call Center has adopted the ITIL standards for resolving client issues.

ICS is committed to maintaining the highest level of customer satisfaction by providing quality solutions to customer issues at all levels. Our three-tiered support system is structured based on the ITIL service-level management program.

Triage drives the support center, responding to calls based on immediate need as well as our established time standards for response and a course of action:

 

First Contact Resolution - Goal is 70 percent.