About Innovative Control Systems


Innovative Control Systems (ICS), founded in 1988 by Kevin Detrick, has grown steadily over the years and continues to expand as the technical features of our cutting edge software and innovative car wash equipment continues to evolve with great customer satisfaction.  ICS began operations under the simple value-creation philosophy: "A superior product, advanced technology and an uncommon dedication to customer service upon which customers can achieve unusual success."

 

Before Innovative Control Systems was founded, Kevin purchased an old abandoned car wash in Stroudsburg, PA in 1981 and developed it into a growing successful business within a short period of time. As the first years passed, Kevin wasn't satisfied with the computerized management and control systems that were available for his own car wash.  Convinced that better tools could improve profitability, he decided to build an integrated system to meet the needs of the professional car wash operator. This system was the founding reason behind the birth of Innovative Control System's first product, Tunnel Master. Fully integrated with a multitude of software and hardware components, Tunnel Master allowed you to have better control of labor, improve sales, build customer loyalty and operate a profitable business.  Integrating the tunnel controller with a point-of-sale management system, Tunnel Master controlled cash while preventing theft at the car wash.

 

ICS Corporate Headquarters

ICS first operated in a one-story building in Nazareth, PA. At that time, there was no product like Tunnel Master available in the car wash industry. By integrating the controller and the POS system and also adopting patented anti-theft methods, ICS was able to bring true cash control to the industry and give operators the peace of mind that was not possible in prior years.

 

ICS, once again, was able to transform the industry in 2001 by introducing an unattended payment terminal, the Auto Sentry. With gate control for multiple lane applications, the Auto Sentry would give operators the flexibility to manage high volume locations with as few as one or two employees on site at any given time. Operators were able to deliver a new fast repeatable customer experience. This unattended process would go on to be the hottest business model in the first decade of the new millennium with every competitor trying to duplicate the ICS solution.

 

Rapid growth soon necessitated a move to a new facility in July, 2006. This move was to the company's present global headquarters in Wind Gap, PA.

 

Again in 2007, ICS developed the latest in embedded industrial hard circuit boards for its Tunnel Master wbc controller. The wbc is a web-based controller designed for expandability from 96 outputs in one enclosure up to 192 outputs total by mounting an additional 96 outputs in separate enclosures around the car wash facility. The wbc will monitor up to 48 undesignated inputs and alert you with any changing conditions. The wbc is completely independent of any on-site computer, ensuring 100% performance and reliability.

 

In 2008, Kevin's industry knowledge led him on a mission and he found one of the industry's lowest credit card rates so that ICS could pass along the savings to its customers and provide those rates to almost every operator in the industry today.

 

It's now 2013, and ICS is doing what it does best, and again finds itself in the forefront of developing the leading revolutionary car wash control. The Tunnel Master wbc controller has been an integral part of the process. This new control process will improve wash performance for an even better customer experience, reduce operating costs and help prevent damages.

 

Kevin Detrick still stands by the value-creation philosophy on which ICS began over two decades ago, "Superior hardware, better business tools and an uncommon dedication to customer service focused on our customer's success."  The evolution of ICS into a market leader is a direct result of the success of its many satisfied customer-owners.

 

ICS products are proudly assembled in the United States of America. We also purchase as many components as possible from North America.

 

Contact one of our professional sales representatives in your area.  

Brad Metcalf
Regional Sales Manager

Brad received his bachelor's degree from Syracuse and his Master's from Duke University. He began his car wash endeavor as a salesman for Monorail Car Wash Systems, a manufacturer of self-service car wash systems and vacuum cleaners in 1983. Two years later, he was asked to manage Monorail's self-serve car wash site. Monorail promoted Brad to Chief Operating Officer where he managed operations, manufacturing, worldwide sales and distribution. Brad again climbed the ladder of success and took on the position of President as well as owner of Monorail for the next six years. He also served as chairman of ESAC Committee, an ad-hoc car wash manufacturer's advisory group for the ICA. During Brad's tenure in the car wash industry, he has written several articles for the car wash trade magazines. In 2005, Brad joined ICS with our sales and marketing department, and then was promoted to the Northeast Regional Sales Manager. Throughout the years, Brad has accumulated a full working knowledge of all car wash business models and we are fortunate to have him here at ICS.
ICS knows car washing because we are the car wash professionals!

With over 111 years of combined experience in the car wash industry, ICS's featured people help offer a superior knowledge base of support.