Have a quick question? Our online chat system will allow you to quickly and easily get the help that you need. Live chat is typically available Monday thru Friday between 8AM and 5PM EST.

NOTICE: Online chat representatives are not able to offer technical support at this time.

Please don't hesitate to call us. Any questions you may have are important. ICS customer service is here for you.

	Sales Phone:	(800) 642-9396		Support Hours (EST): Weekdays: 7:30AM - 9PM Saturday: 8AM - 7PM Site Down: Everyday until midnight Sunday: 8AM - 5PM
	Support Phone:	(800) 246-3469 (610) 881-8000
	Support (AUS):	03 8652 1207
	Sales Fax:	(610) 881-8100
	Support Fax:	(610) 881-8110

Please check out our territory map by representative if you would like to contact your sales person directly.

Please fill out the form below as completely as possible to expedite your request.

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1. Where would you like to send your question? Please Select Department General Inquiries Marketing Inquiries Sales Inquiries Support Inquiries Website Issues *   Please Select Your Country All Other CountriesCanadaUnited States of America   Please Select Your State Territory or Province Please allow 24 hours for our system to deliver your message to the correct recipient. If you require immediate attention please call. Support: (800) 246-3469 Sales: (800) 642-9396 2. Information about your request. Customer#: * Car Wash Name: * Contact Name: * Site Phone#: * Contact Phone#: * Email Address: Preferred Contact Method:
3. Please enter your question.

WARNING: Boxes with returned parts, products or items shipped to ICS without an RMA number will be refused. For more information, see Return Merchandise Authorization (RMA).

Our mailing address is:


Did technical support already give you an RMA number? You can replace the # signs with the RMA number and format your custom shipping label as follows:

Innovative Control Systems
ATTN: RMA ########-####
1349 Jacobsburg Road
Wind Gap, PA 18091

ICS welcomes current and prospective customers to stop in and tour our facility. ICS also offers free on site training classes for our current customers. Please contact ICS technical support to schedule a tour or enroll in our training classes. Get Directions To ICS Navigate to Google Maps to get driving directions from your location to ICS.