ICS Careers

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Build a promising career with Innovative Control Systems (ICS), the car wash industry’s leading provider of technology solutions. Founded in 1988, ICS has experienced amazing growth over the years and has added 56 team members (+46%) in the past 3 years alone.

Due to that amazing growth ICS is hiring again with a new round of hiring that will add 39 members (+32%) to the ICS team. Take the next step in your career and apply now!

ICS Career Opportunities | Click on position title below to read full job description.

Development:

  • Automation / Control Engineer – PLC Programmer

    • Responsibilities:
      • Collect requirements for controls automation and produce document.
      • PLC software design, development and troubleshooting.
      • Produce quality software documentation.
      • PLC wiring to interface with various equipments controlled.
      • Installation and integration of machine controls equipments.
      • Install, test, debug programmed PLC with the equipments in the field and provide support for field problems.
      • Analyze and calculate machine performance.
      • Develop good relationship with general management and operations management.
      • Develop concepts and proposals.
      • Interpret and develop engineering drawings/layouts.
      • Work as member of multi-discipline team or as individual contributor.
      • Work on multiple projects under tight imposed deadlines.
      • Work with vendors in making parts selection and getting price quotes on parts.

      Skills:
      • Hard working as part of a team with minimal supervision:
        • Positive and proactive attitude.
        • Ability to stay focused on tasks and meet deadlines.
      • Excellent problem solving skills.
      • Well organized.
      • Quick learner.
      • Highly proficient and productive in design and implementation.
      • Willing and able to change and to continuously improve.
      • Understand, adopt and promote a corporate culture of customer focus, integrity, technical excellence, and perseverance.

      Qualifications:
      • Bachelors degree in Electrical or equivalent.
      • Proficient in PLC Programming.
      • Minimum 5 years experience in Industrial Controls Automation:
        • PLC programming and interfacing with various equipments.
        • Prepare installation details and equipment layouts diagram.
      • Preference to candidates familiar with Hydraulics, Pneumatics and Integration of machine controls.
      • Experience with ModbusTCP and VFD a major plus.
      • Experience with Horner APG PLCs a major plus.
      • Experience with high level programming languages such as C/C++ a major plus.
      • Good organizational and inter personnel communication skills.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • IT / Network Administrator

    • Responsibilities:
      • Establishes office intra-network by evaluating network performance issues including availability, utilization, throughput, and latency.
      • Helps executing the selection, installation, configuration, and testing of inter-interworked equipment.
      • Establishes network policies, procedures, connections and firewalls.
      • Install operating system, software packages, network firewalls and look for important updates/security patches for hosted servers.
      • Identifies, troubleshoots and resolves hardware, software and network related problems encountered end users internal/external to the company.
      • Recommend and implement best practices disaster recovery and backup procedures.
      • Maintains network performance by performing network monitoring and analysis, and performance tuning and troubleshooting network problems.
      • Helps secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
      • Provide setup and installation services for networked devices using standard tools.
      • Provide technical support for field level network related issues that may arise for company inter-networked products.
      • Assume on-call responsibilities for server and network issues that may arise after hours.
      • Protects organization's value by keeping all information confidential.
      • Accomplishes goals by accepting ownership of tasks assigned and by exploring opportunities to add value to job accomplishments.
      • Prioritize and escalate problems within given guidelines.
      • Excellent problem solving skills.

      Skills:
      • Must have ability to complete tasks in a timely manner.
      • Take ownership of projects.
      • Positive and proactive attitude.
      • Work as part of a team with minimal supervision.
      • Ability to stay focused on tasks and meet deadlines.
      • Being able to multi-task and prioritize assignments in a fast paced environment.

      Qualifications:
      • Associate degree or equivalent experience.
      • Minimum of 3+ years industry experience in IT and networking.
      • Hands on PC and Server experience in installation, repair and troubleshooting.
      • Experience in maintaining, identifying, troubleshooting and analyzing a wide range of server/computer & network related issues.
      • Experience in supporting Windows Servers 2003 - 2012, wireless, and a strong understanding of security protocols is a must.
      • Proven experience in disaster recovery and backup best practices are preferred.
      • Experience in basic data communications networking equipment, including switches, smart switches, routers and cabling infrastructure is a must.
      • Experience in setup of LAN, wireless and inter-networking protocols including network separation / segmentation.
      • Experience in reading smart switch, router and other such equipment logs to diagnose network issues.
      • General knowledge of Windows desktop operating environments – XP, Windows 7, Windows Server and Windows 10.
      • Proven experience in networking performance monitoring and implementing network security protocols.
      • Good organizational and verbal communication skills.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • MS-SQL Database Administrator (DBA)

    • Responsibilities:
      • MS-SQL Administration:
        • Installation, configuration and upgrading MS-SQL server, SSRS, SSIS and IIS, Web services and related products.
        • Troubleshooting and problem solving of MS-SQL server and databases.
        • Periodic monitoring of the databases.
        • Performance improvements on the databases.
        • Improvements and maintenance of databases to include rollout and updates.
      • Work closely with management, engineering and support to provide direction in identifying and resolving database related problems.
      • Write, review and recommend optimization techniques for SQL queries and stored procedures.
      • Write complex MS-SQL scripts for database merge or fixes.
      • Write efficient procedures for search routines and complex business logic.
      • Develop Business Intelligence package using SQL SSIS by collecting requirements from the customer.
      • Develop SQL Reports collecting requirements from customer.
      • Design, development, optimize, performance tuning of ICS database.
      • Investigate, recommend and help implementing industry best practice ETL process for ICS database.
      • Write, review and recommend optimization techniques for SQL queries and stored procedures.
      • Write, review and recommend reports optimization to gain maximum performance.
      • Produce documentation for support to troubleshoot MS-SQL issues.
      • Work as security officer implementing MS-SQL database security as per requirements for customer databases.
      • Train support staff on basic MS-SQL commands and procedures.
      • Help testing, troubleshooting the developed custom software for SQL related issues.
      • Excellent problem solving skills.

      Skills:
      • Must have ability to complete tasks in a timely manner.
      • Take ownership of projects.
      • Positive and proactive attitude.
      • Work as part of a team with minimal supervision.
      • Ability to stay focused on tasks and meet deadlines.
      • Being able to multi-task and prioritize assignments.

      Qualifications:
      • Bachelors’ degree in Computer Science and Engineering or equivalent.
      • Minimum 5 years’ experience in software development with an emphasis on multi-threaded applications using C#, .NET Framework, and MS-SQL.
      • Proficient in C# using MS Visual Studio.
      • Proficient in MS-SQL, Entity framework, LINQ (SQL commands, Triggers, Stored Procedures).
      • Hands on experience with MS-SQL commands, stored procedures and triggers.
      • Knowledge of IIS a plus.
      • Experience in developing RS232/USB drivers for various device components a major plus.
      • Must have proven experience in a process oriented development environment with excellent knowledge of Software Development Life Cycle (SDLC).
      • Proven track record of producing high quality software.
      • Excellent troubleshooting skills and resolve software issues in a timely manner.
      • Good organizational and inter-personnel communication skills.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Software Engineer / Developer: .Net, C#, SQL

    • Responsibilities:
      • Develop and debug source code which includes:
        • Developing multi-threaded C# applications.
        • Data driven Web Services for IIS, WCF and MS-SQL.
        • Troubleshooting and problem solving of MS-SQL server and databases.
        • Requirements collection from internal, external clients and documentation.
        • Design, development, optimize, performance tuning of custom applications.
        • Unit testing and debugging of applications in various stages of development life cycle.
        • Work collaboratively with peers in all the stages of development life cycle.
        • Write complex MS-SQL scripts for database merge or fixes.
        • Write, review and recommend optimization techniques for SQL queries and stored procedures.
        • Produce documentation of code functionality and features consistently throughout development cycle.
        • Participate proactively in requirements analysis and design reviews.
        • Perform peer code reviews to discover issues and recommend changes that improves software quality.
        • Keeping positive attitude and contribute to team effort.
        • Perform additional software development duties as required.
      • Produce quality software documentation:
        • Design
        • Unit test plans.
      • Lead project development:
        • Mentor peer developers.
        • Lead by example.
        • Participate in code reviews.
      • Assist in testing the developed software and provide support for field problem.

      Skills:
      • Take ownership of projects:
        • Must be result oriented, willing to take challenging assignments.
        • Good planning skills.
        • Prepare and deliver progress reports to senior management.
      • Work as part of a team with minimal supervision:
        • Ability to stay focused on tasks and meet deadlines.
        • Positive and proactive attitude.
      • Excellent problem solving skills and be able to resolve issues in a timely manner.
      • Be able to adopt to a fast paced changing environment.

      Qualifications:
      • Bachelors’ degree in Computer Science and Engineering or equivalent.
      • Minimum 5 years’ experience in software development with an emphasis on multi-threaded applications using C#, .NET Framework, and MS-SQL.
      • Proficient in C# using MS Visual Studio.
      • Proficient in MS-SQL, Entity framework, LINQ (SQL commands, Triggers, Stored Procedures).
      • Hands on experience with MS-SQL commands, stored procedures and triggers.
      • Knowledge of IIS a plus.
      • Experience in developing RS232/USB drivers for various device components a major plus.
      • Must have proven experience in a process oriented development environment with excellent knowledge of Software Development Life Cycle (SDLC).
      • Proven track record of producing high quality software.
      • Excellent troubleshooting skills and resolve software issues in a timely manner.
      • Good organizational and inter-personnel communication skills.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Software Engineer / Developer: C, C++, C#

    • Responsibilities:
      • Develop and debug source code which includes:
        • Write Multi-threaded applications.
        • Interfaces with various peripheral devices.
        • Requirements collection from internal, external clients and documentation.
        • Design, development, optimize, performance tuning of custom applications.
        • Unit testing and debugging of applications in various stages of development life cycle.
        • Work collaboratively with peers in all the stages of development life cycle.
        • Produce documentation of code functionality and features consistently throughout development cycle.
        • Participate proactively in requirements analysis and design reviews.
        • Perform peer code reviews to discover issues and recommend changes that improves software quality.
        • Keeping positive attitude and contribute to team effort.
        • Perform additional software development duties as required.
      • Produce quality software documentation:
        • Design
        • Unit test plans
        • Release notes
      • Assist in testing the developed software and provide support for field problems.

      Skills:
      • Work as part of a team with minimal supervision:
        • Positive and proactive attitude.
        • Ability to stay focused on tasks and meet deadlines.
      • Excellent problem solving skills.

      Qualifications:
      • Bachelors degree in Computer Science or equivalent.
      • Proficient in C/C++ programming.
      • Experience with Eclipse IDE and GCC (GNU) compiler.
      • RTOS experience – QNX and uC.
      • .Net, C# programming and Microsoft Visual Studio development tools.
      • Minimum 2 years experience in software development:
        • Embedded systems design.
        • Micro-processor/micro-controller knowledge.
        • TCP/IP Sockets programming experience a must.
        • Device Driver development knowledge.
      • Preference to candidates familiar with RS232/RS422/RS485 communications standards.
      • PLC programming a major plus.
      • QT development tools a major plus.
      • Knowledge of MS-SQL (SQL commands, Triggers, Stored Procedures) a plus.
      • Proven track record of producing high quality software.
      • Good organizational and verbal communication skills.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Solidworks Designer / Technician

    • Responsibilities:
      • Use CAD modeling using SolidWorks software to create mechanical and electrical design drawings, VFD, electrical panel layouts and other engineering projects.
      • Create specification drawings for Components/Hardware parts used in state of the art products.
      • Design hardware enclosures; work with hardware manufacturers to ensure product meets the requirements.
      • Perform component evaluations and qualifications.
      • Work with design teams to ensure the use of high quality, high reliability, cost effective components in new designs.
      • Provide component level expertise and consulting to Design Engineers.
      • Qualify, approve, and audit component suppliers.
      • Work with production to solve component related production problems and develop standards and practices to avoid component problems.
      • Work closely with Engineering, Purchasing, Quality Assurance, and suppliers on all component/hardware issues.
      • Work with suppliers to resolve component/hardware problems to identify "root cause" and permanent solutions.
      • Identify and promote the use of preferred components.
      • Work closely with suppliers to develop zero receiving inspection quality control plans that ensure quality at the source.
      • Work with vendors in making parts selection and getting price quotes on parts.
      • Do research on new technologies and recommend to product planning team.
      • Perform failure analysis on problem components.
      • Documenting the manufacturing process, so that it can be followed by production personnel while building the system.

      Skills:
      • Must have ability to complete tasks in a timely manner.
      • Take ownership of projects.
      • Positive, proactive attitude.
      • Work as part of a team with minimal supervision.
      • Ability to stay focused on tasks and meet deadlines.

      Qualifications:
      • Minimum of 5 years experience in similar area.
      • Must be self-motivated, goal oriented and work w/ minimal supervision.
      • Electro-Mechanical background, familiarity w/ circuit boards and experience with CAD modeling using Solidworks.
      • Proficient use of PC using Windows and programs such as Solidworks, CAD, Adobe Acrobat, Word and Excel.
      • Troubleshooting computers, familiarity with BIOS level setup a major plus.
      • Capable of lifting 20 – 60 lbs.
      • Good organization and verbal communication skills.
      • Willingness to learn new hardware/software tools as required.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


Marketing:

  • Graphic Designer

    • The company is the leading provider of technology solutions for the car wash industry around the globe with a focus on advanced control, payment, and management solutions. The Graphic Designer plays an important role in supporting the growth of the company by working with customers to market and design custom graphics that enable customers to effectively market their car wash sites.

      Responsibilities:
      • Design custom graphics, signage, advertisements, etc. for customers.
      • Market company’s products (graphics, signage, etc.) to customers.
      • Coordinate in-house print jobs.
      • Design trade show booths and layouts for the company.
      • May also require travel to tradeshows.

      Skills:
      • Behavior:
        • Must work well with peers to help troubleshoot problems and find solutions.
        • Must interact in a courteous and professional manner with team members, customers, vendors, etc.
        • Willingness to take ownership of projects.
        • Quick learner.
        • Excellent organizational and verbal communication skills.
        • Willingness to “go the extra mile” to complete projects on time and within budget.
      • Technical Proficiencies:
        • Photoshop
        • Illustrator
        • InDesign
        • Microsoft Office Suite

      Qualifications:
      • Associates degree in Graphic Design or Marketing.
      • 2+ years of experience in graphic design.
      • Highly organized.
      • Able to work independently with minimal supervision.

      Work Environment:
      • encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in this traditional indoor office work environment is usually moderate. There is no, or very limited, exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to attend tradeshows or meet customer needs. Normal risks associated with travel and/or set up of company’s equipment may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, talk and hear. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


Production:

  • Production Operator

    • Position Filled
    • The production operator assembles and tests products and sub-assemblies per accepted safety, quality and productivity standards and protocols which he helps initiate and maintain along with the assistance of the production supervisor. All of this is done to ultimately maximize our customer’s satisfaction level.

      Responsibilities:
      • Assembles and tests products and sub-assemblies as per accepted safety, quality and productivity standards and protocols.
      • Records and submits productivity and quality metrics to the production supervisor.
      • Maintains his work area and tools in an orderly manner.
      • Plays a pivotal role in maintaining inventory accuracy.
      • Observes all safety rules and provides suggestions to improve safety.

      Skills:
      • Behavior – Maintains a positive working relationship with coworkers.
      • Technical Skills – Uses standard hand tools. Strives to build knowledge base. Shares expertise with others.
      • Customer service – Understands and sympathizes with the customers’ needs and concerns.
      • Oral/Written Communication – Speaks/Writes pointedly in all situations.
      • Teamwork – Contributes to a positive team environment.
      • Diversity/Ethics – Treats all people with respect.
      • Motivation – Demonstrates persistence and overcomes obstacles.
      • Attendance/Dependability – Consistently at work on time producing quality work.

      Qualifications:
      • First pass yield.
      • Failure Pareto analysis.
      • Productivity: measure labor actuals vs. standards.
      • No quality errors; No installation discrepancies.
      • On time delivery of 100%.
      • Inventory accuracy +/- 1% within his work area.
      • No safety infractions.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


Sales:

  • Customer Service Representative

    • Position Filled
    • The position is to communicate with the Innovative Control Systems customer base and provide a high level of service to meet their needs. To perform the required work in the daily work process as described in the daily duties and responsibilities.

      Within the company, the position has primary working relationships with the sales staff, support, accounting and production departments. This person is required to maintain a positive, professional and cooperative relationship with all departments within the company as well as with all ICS customers, distributors and vendors that you may communicate with.

      Responsibilities:
      • Answer telephones in the sales department and assist in backup of support phone lines.
      • Handle support contract renewals and contact with customers with support questions.
      • Call and speak to ICS customers on an on-going basis and maintain records of the call in the CRM system.
      • Assist in CRM collect of customer information.
      • Assist in credit and gift card orders and documentation as required.
      • Assist in site coordination of shipments and on-site travel as needed.
      • Assist in booking transportation needs as required.
      • Assist outside sales staff with coordination of marketing items that may need to be mailed or shipped and other possible needs of the sale staff.
      • Assist coworkers as needed to complete tasks.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      • The working hours are from 8:00 to 5:00 with 1 hour lunch and 2 – 15 minute breaks (1 in morning and 1 in afternoon).

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Corporate Oil Accounts Manager

    • Position Filled
    • The position is...

      Responsibilities:
      • Sales...

      Skills:
      • Behavior...

      Qualifications:
      • Education...

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Accounting:

  • Bookkeeper

    • Position Filled
    • The position is...

      Responsibilities:
      • Handle...

      Skills:
      • Behavior...

      Qualifications:
      • Education...

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Technical Support:

  • Tier 1 Technical Support Representative

    • Position Filled
    • The main focus of the position is to provide first level technical support to valid uses of Innovative Control Systems’ products and services. Trouble shooting and resolving problems via telephone, remote desktop tools and other supported resources utilizing the ITIL Standards of problem resolution. Adhere to ICS measures and protocols during the call flow process. Furthermore, this position will provide customer training and counseling on best practices to maximize the ICS systems.

      Additional tasks include problem solving, presenting technical information, software maintenance, software testing, hardware maintenance, hardware testing, network testing.

      Responsibilities:
      • Maintain a professional and positive demeanor while in the call center or away on company business.
      • Good communication skills.
      • Contributes to support team effort by accomplishing related results as needed.
      • Identify problem and course of action within time limit set by call priority.
      • Utilize available detail screens to quickly resolve issue.
      • Notify Customer Service Manager if COA hasn’t been achieved within allowable time limit.
      • Escalate call determined by detail screens to Tier 2 queue.
      • Follow schedule set forth by management.
      • Available to work weekends on a rotating schedule.
      • Available for a rotating on call schedule.
      • Ability to travel over night when called upon.
      • Ability to train others.

      Skills:
      • Behavior – Maintains a positive work atmosphere by behaving appropriately.
      • Technical Skills – Identifies and resolves problems in a timely qualified manner. Strives to build knowledge base. Shares expertise with others.
      • Trouble Shooting Skills – ability to identify root causes and problem resolution by identifying the problem, identifying the causes, indentifying the solution.
      • Customer service – Empathizes with the client’s problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle direct customer interaction professionally.
      • Oral/Written Communication – Speaks/Writes effectively and pointedly in all situations.
      • Teamwork – Contributes to a positive team environment.
      • Diversity/Ethics – Treats all people with respect.
      • Motivation – Demonstrates persistence and overcomes obstacles.
      • Attendance/Dependability – Consistently at work on time producing quality work.

      Qualifications:
      • Education: Associates degree or equivalent from Two-year College or technical school.
      • Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience a plus.
      • Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined.
      • Other: Good phone skills, outgoing personality, able to display empathy, can articulate well to various personality types.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set-up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Tier 1 Software Support Representative

    • Position Filled
    • Provides first level RFS (Request for Service) Software support to existing valid users of ICS products. Adhere to ICS measures and protocols during the call flow process. The focus of this job is to assist customers with software configurations, installation of custom graphics and videos. Perform various software updates and installations remotely. Perform site surveys for existing customers that wish to move to our new platform and to determine what hardware will be needed.

      Additional tasks may include assisting customers with networking setup / issues and computer peripherals such as printers and monitors.

      Responsibilities:
      • Maintain a professional and positive demeanor while in the call center.
      • Good communication skills.
      • Contributes to support team effort by accomplishing related results as needed.
      • Escalate call determined by detail screens to Team Leader.
      • Follow schedule set forth by management.
      • Ability to train others.

      Skills:
      • Behavior – Maintains a positive work atmosphere by behaving appropriately.
      • Technical Skills – Ability to navigate through Windows OS efficiently, a good understanding of basic networking.
      • Customer service – Empathizes with the client’s problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle direct customer interaction professionally.
      • Oral/Written Communication – Speaks/Writes effectively and pointedly in all situations.
      • Teamwork – Contributes to a positive team environment.
      • Diversity/Ethics – Treats all people with respect.
      • Motivation – Demonstrates persistence and overcomes obstacles.
      • Attendance/Dependability – Consistently at work on time producing quality work.

      Qualifications:
      • Education: Associates degree or equivalent from Two-year College or technical school.
      • Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience a plus.
      • Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined.
      • Other: Good phone skills, outgoing personality, able to display empathy, can articulate well to various personality types.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set-up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Team Leader

    • Position Filled
    • Team Leaders are mainly responsible for overseeing the work of technicians and improving technician’s performance through analysis, coaching, and mentoring. Team Leads are directly responsible for a team of 10 - 12 technicians. They are located with their team and work very closely with the team on a daily basis. They are constantly walking the floor and giving one on one direction to their technicians. Team Leads are also the point of communication between the technicians, the Call Center Manager and Director of Support.

      Team Leads also perform quality call monitoring (prerecorded) during those periods when their team is traveling. The Team Leads must display proficiency of the ITIL Standards of problem resolution. The standards detail root cause and problem definition by identifying the problem, identifying the causes, identifying the solution, implementation of the solution and evaluating the solution effectiveness.

      Responsibilities:
      To perform this job successfully, an individual must be able to perform all essential duties satisfactorily, as listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      Technician Performance Improvement:(90% of the work day)
      • Review team and technician statistics (quality and efficiency measures) for FCR, AHT and call resolution process at is relates to ITIL .
      • Identifying technician strengths and improvement areas.
      • Identifying technician strengths and improvement areas.
      • Identifying action plans for helping individual technicians address their weaknesses.
      • Coaching technicians to improve their performance.
      • Conduct formal weekly and monthly performance reviews with technicians.
      Support Performance Improvement:
      • Collect ideas on 'what is working' and 'what is not working' from the technicians in order to improve support functions.
      • Work with the technicians to identify improvement opportunities (ways to reduce after call work time, ways to reduce ticket handle time).
      • Communicate issues and ideas with the senior management.

      Training:
      • Aid in training programs for technicians as required.
      • Provide information to training and management regarding skills that need reinforcement or additional training.

      Floor Coverage:
      • Assign support request tickets to Tier 1 and Tier 2 based on skill set.
      • Call escalation - such requests are generated from unsuccessful Tier 1 or Tier 2 support requests. Customer driven.
      • Speak with angry or upset customers who have asked for a supervisor.
      • Regularly and consistently exercise discretion and independent decision-making while providing overall on-site leadership for equipment set-up, start-up, training and trouble-shooting, which concludes with successful site processing of auto-wash customers. Key duties:
        • Obtain history and background information from the customer in order to maximize customer’s business results in terms of configuration and use of system.
        • Set up all equipment and test to ensure reliable operation while on site.
        • Train customer on use of system and answer all questions while on site.
        • Apply good judgment and sound decision-making to minimize the impact on customer’s business.
        • Where applicable, advise customer of options and make effective recommendations to customer as to optimal methods of system set-up, adjustments and/or use.
        • Trouble-shoot any unanticipated set up issues.
        • If necessary, utilize available resources (i.e. CCM and Tier 3) to quickly resolve unanticipated set up issues.
        • Follow procedures and standards set forth in Company publications or, if necessary, determine and follow such alternative procedures as deemed appropriate in technician’s judgment and discretion in order to complete assignment in most time-effective manner that best meets customer’s needs.
        • Maintain a professional and positive demeanor at all times.

      • This position also provides feedback to Support Department Leadership on the performance of Tier 1/Tier 2 Customer Service representatives, as well as training recommendations when appropriate.
      • Take support request and escalations from Tier 1 and follow through to customer’s satisfaction:
        • Assist Tier 1/Tier 2 by providing information as needed to resolve customer’s issues.
        • When issues are escalated from Tier 1/Tier 2, be mindful the impact on customers’ business while trouble shooting and try to minimize negative effects.
        • Provide continuity and timely follow up on open issues to maintain confidence that issues are being resolved.
        • Whenever possible, advise customer of options and make effective recommendations to customer of optimal methods of system use.
        • Be sensitive to ancillary issues that may arise during customer interactions, and take the initiative to make sure they are effectively dealt with to insure the Company’s success in maintaining satisfied clientele.
        • Receive calls from answering service and field calls from customers from home as requested.
        • Answer phones and field questions and problems presented by customers in the event all of Tier 1/Tier 2 is busy (overflow).
      • Participate in periodic quality assurance and/or problem-solving committee meetings where input is provided to assess, improve and/or modify Company training, policies, processes, equipment, systems or methods of operations\ or customer service to better meet customer needs or improve operations.
      • Assist upper management on a day-to-day basis in developing enhancements or modifications to address the above issues.

      Skills:
      • Behavior – Maintains a positive work atmosphere by behaving appropriately.
      • Technical Skills – Identifies and resolves problems in a timely qualified manner. Strives to build knowledge base. Shares expertise with others.
      • Problem Solving – Gathers and analyze information skillfully; Develops alternative solutions.
      • Customer Service – Empathizes with the client’s problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle direct customer interaction professionally.
      • Oral/Written Communication – Speaks/Writes effectively and pointedly in all situations.
      • Teamwork – Contributes to a positive team environment.
      • Diversity/Ethics – Treats all people with respect.
      • Motivation – Demonstrates persistence and overcomes obstacles.
      • Attendance/Dependability – Consistently at work on time producing quality work.

      Qualifications:
      • Education: Associates degree or equivalent from two-year College or technical school.
      • Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience a plus.
      • Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined.
      • Other: Good phone skills, outgoing personality, able to display empathy, can articulate well to various personality types.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set-up of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


  • Receptionist

    • Position Filled
    • This position is to insure all in-coming telephone communications from Customers, Distributors and Sales Representatives are handled in a timely, professional, businesslike manner. The goal is to provide superior customer experience by directing the call to appropriate departments.

      Responsibilities:
      To perform this job successfully, an individual must be able to perform all essential duties satisfactorily, as listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • The highest priority of this position is to address incoming calls. Punctuality to answer calls and using the proper greeting is paramount. (refer to ICS Customer Service Department script).
      • Determine if this call is for Support / Sales / Administration and address the call accordingly for the department that it is for.
      • Monitor switchboard to insure calls on hold are handled in a timely manner.
      • Enter call tickets into ticketing software which includes:
        • Verifying and updating customer information .
        • Determining call priority.
        • Notifying a Manager of a site with a down site priority.
      • Communicate with technicians in regards to customer call backs and any relevant information.
      • Communication with management to SLA protocols are adhered to and contacting the customer with projected contact times.
      • Customer relations and ensure all customer issues are escalated as needed.
      • Asset management of all customer information, configuration and pertinent data.
      • Process administrative documents including vacation request, expense reports, and setup packets. After completion forward documents to the appropriate departments.
      • Compiling on call schedule, inputting schedule and notify answering service with schedule and changes.
      • All miscellaneous administrative duties delegated by Support Managemen.

      Skills:
      • Customer Service – Ensures CUSTOMER SATISFACTION by addressing aggravated or displeased customers in various situations; responding promptly to customer needs by directing their request or complaint to the appropriate service department or staff; soliciting customer feedback to improve service; meeting commitments.
      • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions and requests.
      • Dependability- Follows directions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
      • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; proprietary Innovative Control Systems information is kept confidential.
      • Teamwork – Exhibits objectivity and openness to others’ views; contributes to building a positive team spirit.
      • Attendance / Punctuality – Consistently at work and on time; ensures management is informed when absent or tardy.

      Qualifications:
      • Education: High School Diploma; specific Customer Service training a plus.
      • Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience a plus.
      • Other: Knowledge of MS Office, basic computer skills, ability to multi-task with attention to detail; aptitude and interest in learning technical information.

      Work Environment:
      • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or installation of Company’s system may be expected.

      Physical Demands:
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.


Total Positions
Available at ICS:

Total Positions
Filled at ICS:

Filled
Available

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Innovative Control Systems
1349 Jacobsburg Road Wind Gap, PA 18091
www.ICScarWashSystems.com

Innovative Control Systems